Fees & Rebates
Provisional Psychologist Session: $50 - $145 per session (55 minutes)
General Psychologist Session: $245 per session (55 minutes)
Senior Psychologist Session: $255 - $260 per session (55 minutes)
Clinical Psychologist Session: $280 per session (55 minutes)
For more information on Medicare, WorkCover and NDIS please see below
Your First Session
It is important to note that payment for your first appointment will need to be made in full 48hrs before the appointment to confirm your booking. The practice uses an online system. Payment details are securely stored and payments are deducted automatically for all Client's sessions.
Extra Time or Overtime
If your appointment time is longer than the standard 50-60 mins, which sometimes is necessary then this will be charged at the rate of $35 per ten minutes and would need to be paid for at the end of the session.
Workcover
Workcover clients need a valid Workcover claim (which includes the claim number).
It is important to note that you may be charged a very small Gap Fee, please enquire at reception on the amount.
Medicare Rebates
It is important to know that you do not need a Mental Health Care Plan from your GP to be able to see a psychologist. It just means you will not receive a rebate from Medicare. When booking appointments with a Mental Healthcare Plan from your GP, you are eligible for a Medicare rebate per session. You are eligible for 10 Medicare rebated sessions per calendar year. Your Gap fee would be payable as you arrive for your session. Please note that you cannot have a Medicare Rebate and Private Health cover/ rebate for the same appointment.
For further details on how Medicare Rebates and your Mental Health Care Plan should be managed, please see the diagram at the bottom of this page.
Private Health Cover
Psychological services are covered under most Private Health Funds provided you have Extras Cover. It is advisable to contact your fund in advance to check your eligibility for the cover and amount/ percentage of that cover. Your Gap fee would be payable as you arrive for your session. Please note that you cannot have a Medicare Rebate and Private Health cover/ rebate for the same appointment.
Missed Session/ Late Cancellation Admin. Fee
A minimum of 48hrs notice is required to cancel or reschedule a session or you will be liable for a fee.
-under 48hrs (business) =
50% of total price
-under 24hrs (business) =
100% of total price
-no arrival = 100% of total price
Any fees will need to be paid before attending subsequent appointments.
For more details, please go to our cancellation policy page.
If you have any questions about this policy, please feel free to speak with your psychologist.
WE USE AN ONLINE PAYMENT SYSTEM...
General Payments
Payment for initial and subsequent sessions with one of the Blue Flame Wellness Clinicians is required through our practice system called Halaxy.
Halaxy is well known in Australia for its fully integrated bookings, payment, claims and rebate system. It is designed to make appointments more seamless and convenient by reducing administration on the day of your appointment. Staff will no longer need to manually take your payment or put through a claim. Claims and rebates are automatically sent through to different funds, plan managers and government systems like Medicare, WorkCover, DVA, etc... No more needing to follow up for rebates not yet paid.
For all sessions Telehealth sessions and sessions outside of office hours, payment is automatically deducted through Halaxy no later than 4pm of that same day and payment is recorded for the Psychologist's benefit. This allows your Blue Flame Wellness Psychologist to seperate the financial and clinical relationship. Your Psychologist will be able to concentrate or focus on your treatment rather than the payment reconciliation.
Halaxy Security Features
Your payment details are securely encrypted. When your card details are entered into Halaxy, they are stored and tokenised by Halaxy's payments gateway (Braintree Paypal Australia), meaning that once initially entered and captured, they are not visible to anybody within the practice or at Halaxy.
If card details need to be altered or updated, this requires the card to be completely re-entered, as a tokenised card is unable to be edited.
For more information from Halaxy themselves, please click on the link:
Late Cancellation / Unattended Sessions
Due to the increasing number of clients cancelling with insufficient notice, booking and then not attending, or attending but having already exhausted their NDIS, Workcover or other funds, we now require bank card details to be saved and payment will be deducted to cover such events. In the event of insufficient funds, we reserve the right to engage debt collection services.